Policies & Regulations
Order Completion:
All orders are processed in the order in which they are received. Some items may already be in process while others have to be completed in a future batch. Our standard lead times are as follows:
Flares: 10-14 business days*
Sliders: 12-14 business days*
*Business days are defined as Monday-Friday not including any national holidays or weekends.
Please be aware that our lead times can fluctuate depending on the season and current demand.
Product fitment:
Concerning our X-Max, M-Max, W-Max, and Z-Max fender flares, fitment may vary. This can happen due to the condition of the vehicle the flares are being installed on. This can also vary due to the manufacturing process. We do try to get them as close as possible, and get them fairly close. To fix this, please refer to our Exact Shaping guide (which is optional but highly recommended).
Payment:
All listed prices are in U.S. currency. We accept all major credit cards and PayPal.
Shipping:
All in-stock items will be shipped the next business day (Notch Customs is closed Saturday, Sunday and all major holidays).
Customers will receive automated shipping tracking information to the email listed with their order once the product has been processed for shipping. Please enter a valid email address upon checkout. Also, bear in mind that your order may be processed outside of normal shipping carrier business hours and the item may not ship until the following business day. You may also check the status of your order or request a tracking number by contacting us directly. Phone: (801) 785-1671
Please be aware that weather and other conditions beyond our control may also cause delays.
Notch Customs is not responsible for any delays once the product is in the hands of the shipping center.
Return Policy:
No returns will be accepted after 30 days from the time the customer receives the item. Returns must be pre-approved by Notch Customs, any return not pre-approved will be rejected and returned to the customer. All returns must be returned in like-new condition. A 15% restocking fee applies to all returns, customers may also be charged for missing or incomplete items. Shipping both ways is non-refundable. Refunds will be processed after the products are received and inspected by Notch Customs. We are not responsible for international shipping tax, duty, or brokerage fees; these fees are non-refundable.
Custom orders are not returnable or refundable. Custom orders are considered any product that is not a complete set. If you have any questions please contact us at (801) 785-1671 to clarify.
Please immediately inspect your purchase upon delivery. Any shipping damages must be reported to Notch Customs within 7 days. Shipping damages noted after 7 days cannot be submitted for claim. Please retain all packaging and send photos if possible.
Order Cancellation:
Cancellations must be made before the order has shipped, if shipped, our return policy will apply. All orders that have reached shipping and receiving will be considered shipped. Cancellations are subject to a 5% fee. Once a custom order has been started it can not be cancelled or refunded.
Refunds:
All refunds can take up to ten business days for the transfer of funds. All credit card payments will be refunded to the original card provided. Cash refunds will only be given for cash payments.
Local sales and Pick-ups:
All local sales, local work and orders that are picked up by the customer are subject to Utah sales tax which will be totaled into the final invoice of which the customer is responsible. All Notch Customs’ products are available for local pickup. Backorder status of some products may still apply. Pickups must be scheduled in advance.